# Kryterion > Kryterion knowledge base – help articles and documentation. ## Online Proctored Guidance - [Online Testing Requirements: What You Need to Know](https://support.kryterion.com/en_us/online-testing-requirements:-what-you-need-to-know-ry42HLJsJl.md): Kryterion strongly recommends use of a nonwork related or personal computer for online proctored OLP exams In order to participate in an OLP exa - [Online Proctored Exams and Behaviors to Consider](https://support.kryterion.com/en_us/online-proctored-exams-and-behaviors-to-consider-BJ7nBU1j1e.md): While taking an Online Proctored Exam you will be monitored by a Live Kryterion Proctor A Kryterion Proctors focus is to ensure exam security by maintaining - [Why Won't my Computer Accept my Administrator Credentials When I Install the Secure Browser?](https://support.kryterion.com/en_us/why-wont-my-computer-accept-my-administrator-credentials-when-i-install-the-secure-browser-SJi0SL1o1l.md): Issue When you install the secure browser your networkoperating system indicates that you arent logged in as an Administrator credential when you - [How to Test your Mac Camera and Microphone Settings for the Secure Browser](https://support.kryterion.com/en_us/how-to-test-your-mac-camera-and-microphone-settings-for-the-secure-browser-Hk6cHUJjJx.md): Adjust your Macs Security Privacy Settings For Respondus Secure Browser guidance click HERE Test your webcam for Mac 1 Op - [How to Launch an Online Proctored (OLP) Exam](https://support.kryterion.com/en_us/how-to-launch-an-online-proctored-olp-exam-Byr5BLJi1e.md): Learn to launch your OLP exam through Webassessor — biometric auth, system checks & pre-check walkthrough covered. Start now → - [What Cameras and Camera Settings are Required for an Online Proctored (OLP) Exam?](https://support.kryterion.com/en_us/what-cameras-and-camera-settings-are-required-for-an-online-proctored-(olp)-exam-S1lArIJo1e.md): It is up to your test sponsor whether an internal webcam or freestanding external camera may be used If you are unsure which camera may be used please contact - [Create A Biometric Profile / Enroll in Biometrics](https://support.kryterion.com/en_us/create-a-biometric-profile-enroll-in-biometrics-SkVOSIks1l.md): Biometric markers are unique but measurable characteristics used to confirm your identity digitally Examples include fingerprints and facial measurements - [How to Get Help Launching Your Online Proctored (OLP) Exam](https://support.kryterion.com/en_us/how-to-get-help-launching-your-online-proctored-(olp)-exam-HkM9BU1oye.md): Have a general OLP or scheduling question Use this link to submit your question to Kryterions support team httpskryterionforcecomsu - [Japanese Consumption Tax Qualified](https://support.kryterion.com/en_us/japanese-consumption-tax-qualified-SkZ1Kxaiyl.md): Japans consumption tax JCT a valueadded tax or VAT is levied when a business enterprise transfers goods provides services or imports goods into Japan T - [Online Proctored Dual Camera Requirement](https://support.kryterion.com/en_us/online-proctored-dual-camera-requirement-rJJnB8Jo1l.md): Your test sponsor may require a dual camera setup for your online proctored exam Dual camera means that you will utilize one of the following cameras to start - [Report Cheating: Protecting the Integrity of Assessments](https://support.kryterion.com/en_us/report-cheating:-protecting-the-integrity-of-assessments-rk92HLyj1x.md): Report Cheating Protecting the Integrity of Assessments Maintaining the fairness and validity of standardized tests is crucial for ensuring their effectiv - [Generating a Receipt in Webassessor](https://support.kryterion.com/en_us/generating-a-receipt-in-webassessor-Hyl9rIyi1x.md): This feature is only available on the Google Chrome browser at this time Other available browsers may not be able to generate the receipt It is a goo - [What Do I Need to Know About the Onsite Testing / Testing Center Experience?](https://support.kryterion.com/en_us/what-do-i-need-to-know-about-the-onsite-testing-testing-center-experience-HkMAB8yjke.md): Come prepared Review the following summary of registration and testing center rules and requirements 1 Registration Regist - [Secure Browser Video for Client-Proctored Events](https://support.kryterion.com/en_us/secure-browser-video-for-client-proctored-events-Skr6H8koJl.md): The following secure browser installation guidance is for client administrators responsible for the installation of Kryterions secure browser Respondus on cl - [How to Avoid Exam Rescheduling/Cancellation Fees](https://support.kryterion.com/en_us/how-to-avoid-exam-reschedulingcancellation-fees-rJ2KSL1sJx.md): If you scheduled your exam at a testing center You will not be charged an extra fee as long as you reschedule or cancel your testingcenter regist - [Requesting Technical Support During Your Online Proctored Exam](https://support.kryterion.com/en_us/requesting-technical-support-during-your-online-proctored-exam-H12nr8ksyg.md): Guidance To access your exam open your Webassessor account My Assessments tab To start the exam select the Launch button The secure browser - [Disable Firewall (Mac & Windows)](https://support.kryterion.com/en_us/disable-firewall-(mac-and-windows)-rkL_rIyiJl.md): Windows 10 or 11 Click the following link for guidance Turn Microsoft Defender Firewall on or off Microsoft Support Mac OS - [Error Code 200: What You Need to Know](https://support.kryterion.com/en_us/error-code-200:-what-you-need-to-know-BJOuSI1skl.md): Explanation Error 200 indicates that the transaction was blocked by your bank card or credit card issuer This can happen for a number of reasons - [Starting a Support Chat and Saving the Transcript](https://support.kryterion.com/en_us/starting-a-support-chat-and-saving-the-transcript-SyYaSLJokx.md): Support Chat Widget Unable to find what you are looking for Select the Need Help icon located in the lowerright corner of this window A virtual - [How Do I Open the Windows Task Manager?](https://support.kryterion.com/en_us/how-do-i-open-the-windows-task-manager-HkPtHLJiyx.md): How Do I Open the Windows Task Manager Every Windows operating system includes a Task Manager program Use it to see what programs and processes are cur - [What I Need To Know About Breaks During My Proctored Exam](https://support.kryterion.com/en_us/what-i-need-to-know-about-breaks-during-my-proctored-exam-SyNCSI1oyx.md): Online Your test sponsor will determine if a break is allowed during your Online proctored exam Please reference your registration information prior to ta - [Mac - Unable to Verify Malicious Software/Privacy Settings Steps](https://support.kryterion.com/en_us/mac-unable-to-verify-malicious-softwareprivacy-settings-steps-rJdor81o1l.md): Youve attempted to install the specified Secure Browser to your Mac system resulting in an error message that states Respondus LockDown Browser OEM x64c - [How to adjust your macOS "Do Not Disturb" Settings for an Online Proctored (OLP) Exam](https://support.kryterion.com/en_us/how-to-adjust-your-macos-"do-not-disturb"-settings-for-an-online-proctored-(olp)-exam-Skqtr81skg.md): How to adjust your macOS Do Not Disturb Settings for an Online Proctored OLP Exam In the upperleft corner of the window select the Apple icon - [Respondus for Unproctored Exams](https://support.kryterion.com/en_us/respondus-for-unproctored-exams-Hk03B8kokx.md): Installing and running Respondus for either Windows or Mac is easy First you will register for your desired Unproctored exam Once registered you - [Russia and Belarus Sanctions FAQ](https://support.kryterion.com/en_us/russia-and-belarus-sanctions-faq-HyMar8Jj1g.md): Question How long will Kryterion suspend testing in Russia Ukraine and Belarus Answer Testing in Ukraine is not affected by the sanc - [Kryterion Policy Regarding Sanctioned Countries](https://support.kryterion.com/en_us/kryterion-policy-regarding-sanctioned-countries-BJMjB8kjke.md): Guidance Please visit httpswwwkryterioncomkryterionpolicyregardingsanctionedcountries for more information regarding our policy regarding san - [Online Proctored Exam Support Email Guidance](https://support.kryterion.com/en_us/online-proctored-exam-support-email-guidance-rknS8Jikl.md): Sample support email Hello This email is sent as a followup to an unsuccessful launch of your online proctored exam Please review - [How to Utilize Respondus Features](https://support.kryterion.com/en_us/how-to-utilize-respondus-features-SyCcSLJiJl.md): Respondus Feature Respondus Zoom Function Instructions To resize your exam display for viewing comfort follow these steps Select th - [What To Do When An Auto-Suspension Occurs](https://support.kryterion.com/en_us/what-to-do-when-an-auto-suspension-occurs-ryUAS8ksJe.md): While taking an online proctored exam and depending on your test sponsors settings you may encounter the following alert - [How can I reschedule or cancel my assessment?](https://support.kryterion.com/en_us/how-can-i-reschedule-or-cancel-my-assessment-HJiOB8Ji1x.md): 1 Log in to your test sponsors Webassessor portal 2 Open the My Assessments tab 3 In Scheduled Exams click the Reschedule - [How to Prepare for an Online Exam Pre-check](https://support.kryterion.com/en_us/how-to-prepare-for-an-online-exam-pre-check-rkD5BIkskl.md): Some test sponsors want test candidates to participate in a quick precheck process before taking certain exams If this applies to you please read and follow t - [How do I uninstall the LockDown Browser?](https://support.kryterion.com/en_us/how-do-i-uninstall-the-secure-browser-HkYtrIJo1g.md): Visit the Respondus Support site HERE Disregard the Important note as you cannot run Respondus again - [Schedule/Register an Online/Remote Proctor Exam](https://support.kryterion.com/en_us/scheduleregister-an-onlineremote-proctor-exam-ByN6SIkjyx.md): Registering or Scheduling an Online Proctored Exam 1 Each Test Sponsor has a branded Webassessor portal for candidate exam registration Please visit y - [How do I change or update my legal name, contact information or address in Webassessor?](https://support.kryterion.com/en_us/how-do-i-change-or-update-my-legal-name-contact-information-or-address-in-webassessor-HyZYSLksyx.md): Guidance Login to you Webassessor account and click the Edit Profile option near the topright corner of your account window If you are able u - [How to enable your Macs webcam/microphone for an online proctored (OLP) exam](https://support.kryterion.com/en_us/how-to-enable-your-macs-webcammicrophone-for-an-online-proctored-(olp)-exam-rk0FHLJi1g.md): Adjust your Mac Security Privacy Settings For secure browser guidance click HERE - [How Did I Do on the Exam? What You Need to Know](https://support.kryterion.com/en_us/how-did-i-do-on-the-exam-what-you-need-to-know-Hy6dS8Ji1e.md): Your test sponsor decides when and how your score and result are delivered to you Please note that reporting procedures may vary by exam Kryterion recommen - [Grey camera symbol crossed, Lenovo](https://support.kryterion.com/en_us/grey-camera-symbol-crossed-lenovo-SJ9_H8Ji1g.md): Your Lenovo Windows 10 computer may have disabled the camera Try updating the camera setting 1 Search your computer for Lenovo Settings Se - [Accessibility and How to Install the Respondus Secure Browser](https://support.kryterion.com/en_us/accessibility-and-how-to-install-the-respondus-secure-browser-ByivBLks1e.md): Step-by-step guide to install the Respondus Secure Browser on Windows or Mac. Security tips, accessibility info & uninstall help included. Start now → - [How to Verify Your Identity With a Digital ID During Precheck](https://support.kryterion.com/en_us/how-to-verify-your-identity-with-a-digital-id-during-precheck-BJBSdhBbWl.md): Using a Digital ID During Precheck If you only have a digital ID you can still complete the precheck process by following these steps Start Precheck N - [Webassessor Account Guide: Setup, Login Issues, and Password Reset](https://support.kryterion.com/en_us/webassessor-account-guide-setup-login-issues-and-password-reset-SyEDVGD9Ze.md): How to Create Your Webassessor Account Before you can schedule or take your test youll need to create a Webassessor account Follow these steps Naviga ## Onsite Proctored Guidance - [How to Register for and Schedule an Onsite/Testing Center Exam](https://support.kryterion.com/en_us/how-to-register-for-and-schedule-an-onsitetesting-center-exam-r1tcBLko1x.md): Guide 1 To register for an exam log into your test sponsors Webassessor portal V isit your test sponsors learning management system or its cer - [How to Get Help Scheduling an Exam at a Testing Center](https://support.kryterion.com/en_us/how-to-get-help-scheduling-an-exam-at-a-testing-center-S17qrU1oyx.md): How to Get Help Scheduling an Exam at a Testing Center Have a general scheduling question Select the Contact Support tab at the top of this scree - [May I Bring my Children to the Testing Center?](https://support.kryterion.com/en_us/may-i-bring-my-children-to-the-testing-center-BJpor81jJl.md): Guidance Children are only permitted to wait in a test center lobby when accompanied by another adult Test Center employees are not responsible - [Japanese Consumption Tax Qualified](https://support.kryterion.com/en_us/japanese-consumption-tax-qualified-SkZ1Kxaiyl.md): Japans consumption tax JCT a valueadded tax or VAT is levied when a business enterprise transfers goods provides services or imports goods into Japan T - [Report Cheating: Protecting the Integrity of Assessments](https://support.kryterion.com/en_us/report-cheating:-protecting-the-integrity-of-assessments-rk92HLyj1x.md): Report Cheating Protecting the Integrity of Assessments Maintaining the fairness and validity of standardized tests is crucial for ensuring their effectiv - [What to expect the day of your exam](https://support.kryterion.com/en_us/what-to-expect-the-day-of-your-exam-r1uAHUJsJe.md): Checking in for Your Exam Bring your identification documents to the front desk of the testing center at least fifteen 15 minutes before your ex - [Starting a Support Chat and Saving the Transcript](https://support.kryterion.com/en_us/starting-a-support-chat-and-saving-the-transcript-SyYaSLJokx.md): Support Chat Widget Unable to find what you are looking for Select the Need Help icon located in the lowerright corner of this window A virtual - [What I Need To Know About Breaks During My Proctored Exam](https://support.kryterion.com/en_us/what-i-need-to-know-about-breaks-during-my-proctored-exam-SyNCSI1oyx.md): Online Your test sponsor will determine if a break is allowed during your Online proctored exam Please reference your registration information prior to ta - [How Do I Arrange for Special Needs Assistance at a Testing Center?](https://support.kryterion.com/en_us/how-do-i-arrange-for-special-needs-assistance-at-a-testing-center-SJyKrLkjyg.md): Guidance Kryterion strongly recommends that you contact your test sponsor to request information and support with regard to your unique situation n - [Best Tips for Preparing For Your Kryterion Test Center Exam](https://support.kryterion.com/en_us/best-tips-preparing-kryterion-test-center-exam-ryAvrL1okl.md): Get fully ready for your Kryterion test center exam with key tips on registration, travel, IDs, and exam day steps. Learn more → - [Russia and Belarus Sanctions FAQ](https://support.kryterion.com/en_us/russia-and-belarus-sanctions-faq-HyMar8Jj1g.md): Question How long will Kryterion suspend testing in Russia Ukraine and Belarus Answer Testing in Ukraine is not affected by the sanc - [Kryterion Policy Regarding Sanctioned Countries](https://support.kryterion.com/en_us/kryterion-policy-regarding-sanctioned-countries-BJMjB8kjke.md): Guidance Please visit httpswwwkryterioncomkryterionpolicyregardingsanctionedcountries for more information regarding our policy regarding san - [How can I reschedule or cancel my assessment?](https://support.kryterion.com/en_us/how-can-i-reschedule-or-cancel-my-assessment-HJiOB8Ji1x.md): 1 Log in to your test sponsors Webassessor portal 2 Open the My Assessments tab 3 In Scheduled Exams click the Reschedule - [How to Avoid Exam Rescheduling/Cancellation Fees](https://support.kryterion.com/en_us/how-to-avoid-exam-reschedulingcancellation-fees-rJ2KSL1sJx.md): If you scheduled your exam at a testing center You will not be charged an extra fee as long as you reschedule or cancel your testingcenter regist - [What Type of Identification Must I Bring to the Testing Center?](https://support.kryterion.com/en_us/what-type-of-identification-must-i-bring-to-the-testing-center-HJKCH8JjJx.md): As an exam candidate testing at a test center you must present two different forms of identification At least one of those identification documents must b - [How do I change or update my legal name, contact information or address in Webassessor?](https://support.kryterion.com/en_us/how-do-i-change-or-update-my-legal-name-contact-information-or-address-in-webassessor-HyZYSLksyx.md): Guidance Login to you Webassessor account and click the Edit Profile option near the topright corner of your account window If you are able u - [Can I Have Personal Items/Belongings with Me During the Exam session?](https://support.kryterion.com/en_us/can-i-have-personal-itemsbelongings-with-me-during-the-exam-session-H1g_r8kikg.md): DO NOT bring personal items with you to the testing center Kryterion Inc your test sponsor and Kryterion testing centers are not responsible for l - [How to Reschedule Your Exam at a Kryterion Test Center](https://support.kryterion.com/en_us/how-to-reschedule-your-exam-at-a-kryterion-test-center-S1iqr8JsJx.md): To ensure that your test is rescheduled where and when you wantreschedule it yourself Its easy Just follow the simple steps below 1 Log into your - [How Did I Do on the Exam? What You Need to Know](https://support.kryterion.com/en_us/how-did-i-do-on-the-exam-what-you-need-to-know-Hy6dS8Ji1e.md): Your test sponsor decides when and how your score and result are delivered to you Please note that reporting procedures may vary by exam Kryterion recommen - [How do I Find Testing Centers in My Area?](https://support.kryterion.com/en_us/how-do-i-find-testing-centers-in-my-area-BJrKr8koyx.md): To find a Kryterion Testing Center near you visit our Find a Center page - [Are snacks, meals, drinks or any other type of food allowed in an onsite testing room?](https://support.kryterion.com/en_us/food-drinks-allowed-onsite-testing-room-SJ2wBUkjke.md): Learn which food and beverage items are banned in onsite testing rooms and how to request an exception for your proctored exam. Learn more → - [Webassessor Account Guide: Setup, Login Issues, and Password Reset](https://support.kryterion.com/en_us/webassessor-account-guide-setup-login-issues-and-password-reset-SyEDVGD9Ze.md): How to Create Your Webassessor Account Before you can schedule or take your test youll need to create a Webassessor account Follow these steps Naviga ## Account & Scheduling - [Webassessor.com page cannot be displayed](https://support.kryterion.com/en_us/webassessor.com-page-cannot-be-displayed-HkTprI1okg.md): If there is an Internet outage wait for service to be restored otherwise Try clearing the browser cache Try another browser Restart the comp - [How to Avoid Exam Rescheduling/Cancellation Fees](https://support.kryterion.com/en_us/how-to-avoid-exam-reschedulingcancellation-fees-rJ2KSL1sJx.md): If you scheduled your exam at a testing center You will not be charged an extra fee as long as you reschedule or cancel your testingcenter regist - [How can I reschedule or cancel my assessment?](https://support.kryterion.com/en_us/how-can-i-reschedule-or-cancel-my-assessment-HJiOB8Ji1x.md): 1 Log in to your test sponsors Webassessor portal 2 Open the My Assessments tab 3 In Scheduled Exams click the Reschedule - [How to Get Help Scheduling an Exam at a Testing Center](https://support.kryterion.com/en_us/how-to-get-help-scheduling-an-exam-at-a-testing-center-S17qrU1oyx.md): How to Get Help Scheduling an Exam at a Testing Center Have a general scheduling question Select the Contact Support tab at the top of this scree - [How to Register for and Schedule an Onsite/Testing Center Exam](https://support.kryterion.com/en_us/how-to-register-for-and-schedule-an-onsitetesting-center-exam-r1tcBLko1x.md): Guide 1 To register for an exam log into your test sponsors Webassessor portal V isit your test sponsors learning management system or its cer - [Schedule/Register an Online/Remote Proctor Exam](https://support.kryterion.com/en_us/scheduleregister-an-onlineremote-proctor-exam-ByN6SIkjyx.md): Registering or Scheduling an Online Proctored Exam 1 Each Test Sponsor has a branded Webassessor portal for candidate exam registration Please visit y - [How do I change or update my legal name, contact information or address in Webassessor?](https://support.kryterion.com/en_us/how-do-i-change-or-update-my-legal-name-contact-information-or-address-in-webassessor-HyZYSLksyx.md): Guidance Login to you Webassessor account and click the Edit Profile option near the topright corner of your account window If you are able u - [Accessibility and How to Install the Respondus Secure Browser](https://support.kryterion.com/en_us/accessibility-and-how-to-install-the-respondus-secure-browser-ByivBLks1e.md): Step-by-step guide to install the Respondus Secure Browser on Windows or Mac. Security tips, accessibility info & uninstall help included. Start now → - [](https://support.kryterion.com/en_us/-HJsprU1oJe.md): For tax related inquiries please direct your questions to taxkryteriononlinecom If you have a Webassessor account and your exam purchases are eligibl - [Privacy Policy](https://support.kryterion.com/en_us/privacy-policy-BJ_hrIJsJg.md): Guidance Please visit httpswwwkryterioncomprivacy for more information regarding our privacy policies - [Webassessor Account Guide: Setup, Login Issues, and Password Reset](https://support.kryterion.com/en_us/webassessor-account-guide-setup-login-issues-and-password-reset-SyEDVGD9Ze.md): How to Create Your Webassessor Account Before you can schedule or take your test youll need to create a Webassessor account Follow these steps Naviga