Kryterion strongly recommends use of a non-work related or personal computer for online proctored (OLP) exams. In order to participate in an OLP exam, you must ...

While taking an Online Proctored Exam, you will be monitored by a Live Kryterion Proctor. A Kryterion Proctor's focus is to ensure exam security by maintain...

The situation: When you install the secure browser, your network/operating system indicates that you aren't logged in as an Administrator credential... when...

Adjust your Mac's Security & Privacy Settings For  Respondus Secure Browser guidance, click  HERE Test your webcam for Mac 1. Open the Applica...

Launching your exam may only be done through your Webassessor account. Launching the secure browser application on its own will not work. Continue below for gui...

It is up to your test sponsor whether an internal webcam or a freestanding external camera may be used. If you are unsure which camera may be used, please conta...

Biometric "markers" are unique but measurable characteristics used to confirm your identity digitally. Examples include fingerprints and facial measur...

Have a general OLP or scheduling question?  Use this link to submit your question to Kryterion's support team:  https://kryterion.kustomer.help/co...

Japan’s consumption tax (JCT), a value-added tax or VAT, is levied when a business enterprise transfers goods, provides services, or imports goods into Ja...

Your test sponsor may require a dual camera setup for your online proctored exam. Dual camera means that you will utilize one of the following cameras to start:...

Report Cheating: Protecting the Integrity of Assessments Maintaining the fairness and validity of standardized tests is crucial for ensuring their effectiveness...

This feature is only available on the Google Chrome browser at this time. Other available browsers may not be able to generate the receipt. It is a good idea to...

Come prepared!  Review the following summary of registration and testing center rules and requirements.   1. Registration Register for the exam in you...

The following secure browser installation guidance is for client administrators responsible for the installation of Kryterion's secure browser, Respondus, o...

Your Webassessor password must Be alphanumeric Have at least eight characters Include at least one uppercase letter (A-Z) and at least one lowercase letter (a-z...

If you scheduled your exam at a testing center? You will not be charged an extra fee as long as you reschedule or cancel your testing-center registration at lea...

To access your exam, open your Webassessor account >  My Assessments  tab. To start the exam, select the Launch button. The secure browser applicat...

Windows 10 or 11: Click the following link for the instructions:  Turn Microsoft Defender Firewall on or off - Microsoft Support Mac OS: Click the followin...

Explanation Error 200 indicates that the transaction was blocked by your bank card or credit card issuer. This can happen for a number of reasons. Solution Wait...

Support Chat Widget: Unable to find what you are looking for? Select the Kryterion icon located in the lower-right corner of this window. A virtual agent will a...

How Do I Open the Windows Task Manager? Every Windows operating system includes a Task Manager program. Use it to see what programs and processes are currently ...

Online Your test sponsor will determine if a break is allowed during your Online proctored exam. Please reference your registration information prior to taking ...

You've attempted to install the specified Secure Browser to your Mac system, resulting in an error message that states: "Respondus LockDown Browser OEM...

Question:   Why did I get this error message - Error-Login must be alphanumeric - when logging into Webassessor? Answer :   This message typically app...

In the upper-left corner of the window, select the Apple icon -   - to open the Apple menu.   Select System Preferences.   Select the Notifi...

Installing and running Respondus for either Windows or Mac is easy! First, you will register for your desired Unproctored exam. Once registered, you will naviga...

Question :   How long will Kryterion suspend testing in Russia, Ukraine, and Belarus?   Answer :   Testing in Ukraine is not affected by the sanc...

Please visit https://www.kryterion.com/kryterion-policy-regarding-sanctioned-countries/ for more information regarding our policy regarding sanctioned countries...

Sample support email: Hello, This email is sent as a follow-up to an unsuccessful launch of your online proctored exam. Please review the categories below and r...

Respondus Feature  Respondus Zoom Function Instructions: To resize your exam display for viewing comfort, follow these steps: Select the information icon -...

While taking an online proctored exam and depending on your test sponsor's settings; you may encounter the following alert:    ...

1. Log in to your test sponsor's Webassessor portal.   2. Open the My Assessments tab.  3. In Scheduled Exams, click the Reschedule/Cancel link. &...

Some test sponsors want test candidates to participate in a quick precheck process before taking certain exams. If this applies to you, please read and follow t...

Visit the Respondus Support site  HERE . Disregard the "Important note" as you cannot run Respondus again....

Registering or Scheduling an Online Proctored Exam 1. Each Test Sponsor has a branded Webassessor portal for candidate exam registration.  Please visi...

Login to your Webassessor account and click the Edit Profile option near the top-right corner of your account window. If you are able, update the Legal First Na...

Adjust your Mac Security & Privacy Settings For secure browser guidance, click  HERE...

Your test sponsor decides when and how your score and result are delivered to you. Please note that reporting procedures may vary by exam. Kryterion recommends ...

Your Lenovo (Windows 10) computer may have disabled the camera: Try updating the camera setting. 1. Search your computer for "Lenovo Settings." Select...

Issue:  " Provided Token is invalid " error occurs when resetting your Webassessor account password. Explanation:  This error may be caused ...

Security Considerations For the best performance and if your security software lets you "allow?" Respondus, you should do so.  If using a work co...